LOL!!

I moved somewhere, where the local government owns the majority share of the teleco that provides the Internet in the area. 30% ownership is co-op, which leaves something like 15% that's private interest. The ISP runs amazing, 1Gbps fiber to the house for $45/mo and the co-op just forwarded a motion to the local government for consideration to upgrade to 10Gbps.

I moved here from a place that was a Comcast monopoly zone that gave max 350Mbps for $70/mo.

In a better society the CEOs of AT&T and Comcast would have already been dragged out into the street, long before we got to this point.

them: "excellent customer service"

us: compared to what?

them: our competitors

us: what competitors?

them:

The hell kinda autofellatio is this. "Excellent service"? The only Excellent Service ISPs provide is to each other by allowing non-compete fiefdoms to continue

Is this what the kids call delulu?

This is just too unrealistic for it to have been the onion

There are large departments within large for-profit companies whose entire raison d'être is to lie to the public to make the large company seem better than it actually is.

See: marketing and public relations

Why would anyone ever trust what's said by a company's own staff who are paid by the company to say things good about the company

I gotta wonder if they're purposely saying this sht just to piss us off

Now that's just rubbing it in our faces.

I don't have any other comparable options, but I've tried

True for me in Europe. Called cause my upload speeds were dog shit all of a sudden. They just told me thats not normal, we’ll send an engineer the tomorrow (2 hour window, with text message letting me know when he was about to arrive). He immediately identified the problem as the cable coming into the house, fixed it for free, and even gave me some tips to optimize my internal network.

That’s a hilarious joke. They should do stand up.

That and the fact that there is nothing else available.

I live in rural NM. When I moved here we had Verizon home internet (cellular, with a data cap), centurylink (you are lucky if you get 3mpbs), and a line of sight wireless provider. The wireless was more expensive than CL, but more reliable and faster.

Then TDS fiber came to town, much better price, way better speeds, non existent customer service.

It is so bad I am considering going back to the wireless provider.

I had something cogent to say when I saw this yesterday. Now I'm hammered so......

Hahahahahahaha

The one time I ever had an outage on my municipal fiber ISP 8 years ago, shortly after install, was just that the installers misaligned the fiber in the port outside. At 4 or so in the morning, I randomly woke up (I think I sensed the internet went out) and Internet was dead for an hour or so.

Next morning, 11am, city truck rolls up, fixes the fiber, and leaves. I never filed a ticket or anything. Hasn't blinked since. I asked them how that worked. They said, the low light was alerted on their end and a service ticket was auto-generated.

Early on, Netflix (back when it was worth paying for) wasn't working one day on the fiber, since we had recently migrated from DSL with 800kbps uplink that would starve out voice calls while browsing TV for a show. I assumed it was the muni ISP. No, it was Netflix themselves, for everyone.

It's weird having Internet as a utility, as it should be. It just always exists and works.

um. no? it's their regional monopolies

True in Quebec Canada, we basically have 2 ISPs, Bell (horrible service from india, always ranked #1 worst company) and Videotron, top notch service from local people.

😂