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ISPs say their “excellent customer service” is why users don’t switch providers (arstechnica.com)

submitted 4 weeks ago by [email protected] to c/[email protected]

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[–] [email protected] 15 points 4 weeks ago (1 children)

Yeah, I have 1.2 Gbps from Comcast for $80, plus another $30 for unlimited data, so $110 total. Upload is still only 35 Mbps. It's ridiculous but there's no other options.

[–] [email protected] 3 points 4 weeks ago (1 children)

Fiber or cable? ISPs are total dicks, but with cable they at least have the excuse that the asymmetry is a consequence of the technology.

[–] [email protected] 6 points 4 weeks ago (1 children)

Cable. We have DOCSIS 3.1, which supports 10Gbps down and 1Gbps up. 35 Mbps up on a DOCSIS 3.1 network is atrocious.

[–] [email protected] 4 points 4 weeks ago* (last edited 4 weeks ago)

For 35 up, if it were an actual limitation and not entirely artificial, I would have guessed 3.0 with a 2-channel bond and some terrible noise. But on DOCSIS 3.1 that excuse goes out the window, and yeah, that's absolutely atrocious.