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Can you elaborate?
Western Digital, among other things, has been selling SMR drives using CMR SKUs. So if you're building something and wanted specific performance, and selected some WD drives based on what the SKU says, you might end up with SMR drives, which are not nearly as performnt. It was a bate and switch tactic and they never really acknowledged it except for making the "red pro" line of drives, which are CMR. Regular "red" drives are SMR now.
https://arstechnica.com/gadgets/2020/04/caveat-emptor-smr-disks-are-being-submarined-into-unexpected-channels/
Ehh, this practice has stopped - they now label their drives properly on their website/tech specs. I was one of the affected users when I went to raid1 for my 10tb disk (bought ~6mo apart, second drive affected) and I was fucking pissed, as I've read mixing CMR and SMR in raid is a recipe for disaster. I straight up told the CS rep that 'you send me a CMR drive and take the SMR, or I will join the class action lawsuit and never be a WD customer again'. I received a CMR model next day, and they received their SMR drive back.
They pissed me off, but they did the correct response and resolution. I have continued to buy WD since the incident.
So one time is your maximum for a company blatantly misdirecting you? Or maybe you'll still be a customer if they do something like that again?
Oh wait: https://petapixel.com/2023/11/14/sandisk-refutes-claim-that-faulty-hardware-is-to-blame-for-ssd-failures/
One-time, where I risk losing 8TB of data that, at the time, I did not have a complete backup of: abso-fucking-lutely. That they handled my situation with speed and without any further bullshit is why I remain a customer.
I have a list of companies that I will not do business with, because of their fuckups, because of shady business tactics, etc. For example, I haven't bought anything from Nvidia in... 18 years? iRobot, in 7. Haven't given Hilton any funds willingly in almost 3. Intel, 19 years...
I don't purchase any SanDisk products so 🤷♂️
I see. That's good to know, thanks.