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Ehh, this practice has stopped - they now label their drives properly on their website/tech specs. I was one of the affected users when I went to raid1 for my 10tb disk (bought ~6mo apart, second drive affected) and I was fucking pissed, as I've read mixing CMR and SMR in raid is a recipe for disaster. I straight up told the CS rep that 'you send me a CMR drive and take the SMR, or I will join the class action lawsuit and never be a WD customer again'. I received a CMR model next day, and they received their SMR drive back.
They pissed me off, but they did the correct response and resolution. I have continued to buy WD since the incident.
So one time is your maximum for a company blatantly misdirecting you? Or maybe you'll still be a customer if they do something like that again?
Oh wait: https://petapixel.com/2023/11/14/sandisk-refutes-claim-that-faulty-hardware-is-to-blame-for-ssd-failures/
One-time, where I risk losing 8TB of data that, at the time, I did not have a complete backup of: abso-fucking-lutely. That they handled my situation with speed and without any further bullshit is why I remain a customer.
I have a list of companies that I will not do business with, because of their fuckups, because of shady business tactics, etc. For example, I haven't bought anything from Nvidia in... 18 years? iRobot, in 7. Haven't given Hilton any funds willingly in almost 3. Intel, 19 years...
I don't purchase any SanDisk products so 🤷♂️