742
23andMe frantically changed its terms of service to prevent hacked customers from suing
(www.engadget.com)
this post was submitted on 10 Dec 2023
742 points (97.9% liked)
Technology
60055 readers
3360 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 2 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Well, that's not how terms of service work. You can still sue
Previous rulings such as Rubber v Glue and Face v Hand make this look like a really strong strategy
IANAL, but I think they should be in a far weaker position with their whole "if you don't object within 30 days we will consider you to have accepted". They can't really argue that no positive action from the other party is construed as acceptance of a new contract. If there was continued use of the service that would be different, but no action cannot reasonably be construed as acceptance.
I think you're going to be very surprised by how quickly they win any trial when they first impress upon the court, "I know you are, but what am I?" Of course, the judge will primarily be swayed by the moment when they call a customer to the witness stand and then mutter, "guiltypersonsayswhat"
You'd be forgiven for thinking that no judge would rule in favor of a company who, post-damages, tries to build a loophole that ties the hands of users who likely will no longer trust the platform enough to log on. But this is the legal version of a bully giving a triple-w (wet willy and a wedgie) to someone who's ignoring them and judges think that kind of behavior is super cool. That's why if you ever ask a judge "what's that on your robe?" as then flick their nose when they look down, they'll simply laugh and you'll be friends forever.
IANAL, but everything I said feels really accurate. ᕕ( ᐛ )ᕗ
I like anal too
Which is to say, entirely unenforceable. TOS don't hold up in court, but it requires time and money to get to court.
That's exactly what they're trying to do, the point I'm making is it won't hold up to any scrutiny. You need at least some sort of positive action from the other party to construe agreeing to new terms. Contracts are always two way agreements, in spite of how many consumer facing businesses would like you to believe they dictate the terms.
Desperate strategy they're hoping will fool some of the people some of the time.
Trusting complete strangers with highly personal information is never a good idea. Even if they promise to take good care of it, before or after they've already got your money.
Not sure about other states, but in my state you can agree to mandatory arbitration for past incidents as long as they don't do reeeeeally egregious behavior like, eg, slipping a notice into your normal bills and having you "agree" by not objecting within X days.
Olnly if you opt out of the new terms, at least in us.IANAL of course
In much of Europe, at least in EU, ToS cannot take away legal rights.
in order for a ToS to be legally enforcable, the user has to see it. A user cannot give consent on an agreement they did not see, therefor in court it would be 23andMes job to verify that the user was indeed aware of the ToS and acted accordingly. they could not say everyone ops in and defend themselves that way by default because not everyone that was forcibly opted in gave an agreement to the new ToS.
Exactly. There's a world of difference between "You must agree to the terms to continue use of the service", displaying the new terms before a user can continue, and just saying "If you don't reply within 30 days we're changing the terms of the contract without your input".
You can still sue. Whether or not the suit goes through is different story.