What you're describing isn't real, but even if it was, it wouldn't warrant a refund. You can't play 100 hours then make up phantom bugs to get your money back.
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I get that you‘re frustrated for more reasons than a freshly released game has bugs but this is literally the first time I hear of bg 3 being not completeable. What specs are you running on?
You can refund games for being buggy, you cannot however, play them for dozens of hours and then refund them. Steam's limit is two hours and two weeks.
And two weeks? That must be new, I had games refunded after months but with a playtime below 2hrs.
Maybe it's different in the US ?
I think the "2 weeks" is the line for auto-refund, but they can and will refund you after that at their discretion. And they don't seem to be jerks about it.
Yeah. I've definitely gotten refunds past those limits. But I've had a Steam account for like 16 years at this point, lots of games, and I've requested a refund maybe twice.
Steam is known to be more generous about the rule if you have few refunds on your profile and a decent amount of purchases. Unfortunately the same can't be said for updates, even if the update makes the game unplayable.
Post your specs and driver versions
This is important.
If the automatic refund was rejected, you can ask for a manual review.
But if you've really started that many runs, and put in enough hours to get that far, don't be surprised if they deny a refund. You've already experienced most of the game. It's like going to a restaurant, tasting your meal, saying it's horrible, then continuing to eat it.
If you'd not mentioned BG3 then more people would agree, but any game that is buggy should be refundable for sure and to say other wise is anti consumer
Words of a person who hasn't been involved in any software development whatsoever.
Because every douche canoe would just beat the game then ask for a refund.
I just wanted to comment to say that I find the game just as buggy as you say. I do think that some people are more sensitive than others. I’m playing couch coop and my gaming partner doesn’t notice any of the bugs until I call them out for him. Unless they are game breaking. Within 11 hours of play I have encountered 3 bugs that warranted a game restarts and countless other bugs that ranged from minor to frustrating.
This is typical larian though. Divinity 1 + 2 were the same for me. If anything this game is even buggier.
Never buy a AAA game on release. They're all buggy messes until a year or so in.
Larian games never get better lol
I genuinely wish I could find a new career and hobby at this point. I'm just too tired.
Definitely easier said than done, but you're right - if you're not enjoying the games, try something new to give them a break.
They usually can be on steam.
You say that rolling back to a previous save "didn't fix it"? Do you mean that the error happens every time you reload? How far back are you going in time?
Yes, the issues I encounter are 100% repro. I roll back to before the interaction that is broken at the time, but I had so many broken dialogues I'm too tired. My 2nd refund request was rejected by Steam, I wrote an email to Larian, albeit I fully doubt they will even respond, considering how much emails they get related to bugs. I'm currently sitting rewriting my CV. Some people may not understand, but I've spent my life in gaming, my work is literally being a gaming QA tester and I'm too tired.
What drivers are you using?
Are you using process inspection software?
I could see that being a bit of a struggle to implement in the case where games become buggy after updates like you mentioned but I do get what you mean and have a bit of respect for companies who will issue refunds after some kind of community feedback regardless of playtime. For example when some games took away native Linux support and issued refunds. Similar kind of thing.