I was/am definitely considering fairphone as a full european alternative, however it seems they are also plagued by support issues and delays and pixels are still the best way to go, unfortunately.
this post was submitted on 23 May 2025
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How often do you really need the support, though? I don't think I've ever needed it in >10 years of owning smart phones. I personally couldn't be happier with the fairphone.
donβt get me wrong. itβs definitely on my top 2 , however getting timely android updates is nice and the improvements are nice to have. You donβt really need them and given current ai centered updates, I canβt say they are that meaningful anymore, however pixels have android 15 and will be getting 16 soon, with that whole DeX thingy, while fairphone is releasing statement about how they will skip 14, so their flagship is still on 13β¦ Not great.
If you're comfortable with Custom ROMs, the Fairphone is still a fantastic alternative
If you're not, then nothing-phone is british
I don't get why people recommend nothing phone. They promise less years of software updates than most major brands and the best they do differently is "it's sustainable". Whatever that means.
Imean my fp4 has ubuntu touch on it, still sad to see
I realize that I'm an asshole for telling them what to do but here's what they need to do: They should drop all development of their own Android and put significant resources to making their next phone work with GrapheneOS.
That'd make them even more of a niche option than right now, since some apps (most notably banking) will just refuse to work.
Banking apps generally speaking work, it's the NFC payments via google pay that don't and probably never will.
By working with the real hardware vendor, they could apply for the certification, thus making the apps requiring the useless stamp from google work again.
Well, except for those apps that specifically tries to blacklist graphene. Looking at you, Revolut!
On the contrary; many people want GrapheneOS but don't want a Google phone.
What most people don't seem to understand is that every Android phone is a Google phone unless you go through the degooglification.
I would (and did) just use Apple phones if it weren't for GrapheneOS.
Define most people
Lemmy isn't exactly a great representation of the general populous
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Many do, and many want something else. Personally the uncertainty around banking apps working is what keeps me away from GrapheneOS.
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Most of them work fine. Typically don't have to even enable compatibility mode.
Although Google's new Play Integrity API is breaking more apps every day.
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That problem with that is the Graphene devs
Probably better to make something for the general population. If nothing else maybe work with Calyx OS or /e/os
No, the hardware of Fairphones lacks certain security features.
Murena ships Fairphones with /e/os in the US
Agreed. Graphene is a fantastic product, but the devs are absolutely insufferable.
I'd heard about it as a secure, pro privacy ROM but never used it since it's not available on my current device. But after seeing their attitude on some forums, it honestly put me right off ever wanting to try Graphene OS.
I'm glad it's not just me
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Have been waiting 50 days so far for a response to my ticket about a basically unusable Fairphone 4. Save to say I will never be buying from them again and actively recommend against doing so.
I would call one week slow already, but almost 2 months with no response yet? How did they even end up in this situation? I can't believe there's a sudden spike in support requests.
I wanted to get an fp5, but all I have heard is fuck up after fuck up from fairphone.
Headphone jack removal, selling shit earbuds with "repairability" that they pull from the market (and support) a year after launch, CEO being an asshole publicly, android auto not working well, months long bad bugs, severe update delays, antennas being pretty bad overall, and now literally nonexistent support.
I almost feel like in 5-10 years it will come out that this whole time they literally have just been lying about their sustainability practices and paying factory workers fair wages just to sell for a higher price.
Damn, that's bad customer service
You have the patience of a saint.
That ticket is never going to get responded to. Make another one, and if they don't answer within 3 days, start blowing up their phones.
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This is pretty sad to hear. Fairphone was next on my list of phones to try when my current phone gets too old. With the US boycott, I might have to go back to Samsung, but I hate the bloat.
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I've had problems with ghost touches on my fp4. customer service just doesn't respond. I also get weird app crashes. can't recommend the company like this. long term support was the whole point!!
I had ghost touches on my old Motorola. I never could figure out any pattern or cause for the problem. But a restart seemed to resolve it
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