this post was submitted on 22 Jan 2024
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Firefox

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[–] [email protected] 131 points 9 months ago (3 children)

I really don't believe twitch is blocking Firefox. Check your add-ons, clear cookies, etc.

[–] [email protected] 37 points 9 months ago (1 children)

You're right. I only get this when Twitch can see I'm using a VPN.

[–] [email protected] 7 points 9 months ago

This might be understandable if they have various sets of blocked/disallowed content depending on local laws, but OTOH I wish they'd more clearly communicate why you're being blocked then.

[–] [email protected] 4 points 9 months ago

I've also had trouble logging into Twitch a few times over the last year on Firefox, but the same is true for Paypal. Both of them don't work in a private window without any addons either, and at least for Paypal changing the user agent didn't help. Twitch works fine If I'm already logged into Twitch, same with Paypal. Just the login fails for some reason.

There's other payment options, and I seldomly watch streams anyway.

[–] [email protected] 3 points 9 months ago (1 children)

I tested this and using Librewolf I was stopped from logging on and given the message "Your browser is not supported". Changing the user agent fixes the problem.

[–] [email protected] 6 points 9 months ago

I just tested this with Firefox and I logged in fine?

[–] [email protected] 84 points 9 months ago (1 children)

Firefox is actually one of the recommended browsers, if you were to click on that link. Twitch just has some issues sometimes

[–] [email protected] 16 points 9 months ago

Yup, I use Twitch all the time on Firefox (including yesterday), and with an ad-blocker as well.

[–] [email protected] 45 points 9 months ago* (last edited 9 months ago) (1 children)

I just logged in, no issues, probably check your extensions. Mine are minimal, includes uBlock, regular Firefox updated to latest.

[–] [email protected] 6 points 9 months ago

Same, just logged in fine. Firefox on Linux from Arch repos.

[–] [email protected] 44 points 9 months ago* (last edited 9 months ago) (1 children)

Differing experiences might mean that Twitch is performing A/B testing on blocking Firefox.

[–] [email protected] 16 points 9 months ago

Usually it means that OP either uses a "hardened" fork, or did some messing around with about:config like resistFingerprinting, without understanding the ramnifications of such hardening on various web technologies that aren't primarily related to tracking/tracing.

[–] [email protected] 40 points 9 months ago* (last edited 9 months ago) (1 children)

Seems to be working OK for me on FF with Ublock and Privacy Badger running.

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[–] [email protected] 25 points 9 months ago

I had this come up when I was using a locked down version of FF.

Basically what happened was the security settings were not allowing Twitch the access it required.

Once I went through and allowed access it worked fine.

[–] [email protected] 22 points 9 months ago* (last edited 9 months ago) (2 children)

You need to disable resist fingerprinting. It's annoying, but you can reenable it after you've logged in

[–] [email protected] 18 points 9 months ago* (last edited 9 months ago)

That's the solution if you immediately tried to login and it didn't work.

Twitch login has in general very misleading error messages. The exact same message with unsupported browser also appears if you take too long to login

[–] [email protected] 6 points 9 months ago (2 children)

No, you need to email twitch that they have a bug.

And boycott them if they're intentionally trying to harm marginalized folks.

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[–] [email protected] 22 points 9 months ago (3 children)

Change user agent. Log in, opting to stay logged in for 30 days. Change user agent back.

That's my routine with LibreWolf.

I also believe they don't like a particular security setting present on FF based browsers, though I don't recall off the top of my head which one.

[–] [email protected] 8 points 9 months ago (3 children)

Aite maybe this is a dumb question, but what is “changing the user agent”?

[–] [email protected] 13 points 9 months ago (1 children)

When your browser connects to a website, it will tell the webserver what type of browser you are using in the HTTP headers. This can be used for serving a special web page for browsers with quirks, or it can be used to block certain browsers.

It may look something like this:

User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:123.0) Gecko/20100101 Firefox/123.0

But you can use an extension like this one to spoof your user agent and send out one that corresponds to a chromium browser.

[–] [email protected] 6 points 9 months ago

Grazie for the link

[–] [email protected] 6 points 9 months ago (1 children)

Something you shouldn’t have to do in order to use the internet.

There are browser plugins that let you change your user-agent request header to masquerade as another browser (e.g., Chrome).

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[–] [email protected] 4 points 9 months ago (1 children)

User-Agent is a string of information that browsers use to identify to a site what browser, version, build, etc you are using.

You can download FF extensions that allow you to spoof a different user-agent, making the site think you're instead using Chrome, as an example.

[–] [email protected] 4 points 9 months ago
[–] [email protected] 3 points 9 months ago (2 children)

Thanks, this works. I can log into Twitch again after changing the user agent. Twitch stopped me from logging on before this change saying "Your browser is not supported". I'm using Librewolf. I suspect we'll be seeing more of this kind of thing.

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[–] [email protected] 22 points 9 months ago

Anecdotally, it's still working for me. Using uBlock Origin, logged in with a Twitch account.

What does the "recommend browser" link point to? Is it this page, which lists Firefox as a supported browser? https://help.twitch.tv/s/article/supported-browsers?language=en_US

[–] [email protected] 21 points 9 months ago

Stop using recommended when you mean required FFS.

[–] [email protected] 19 points 9 months ago* (last edited 9 months ago)

This is a cookies/tracking issue, not a Firefox issue.

If you set it to allow tracking, it will let you login, and you can disable tracking again after and it will remember you.

[–] [email protected] 10 points 9 months ago (3 children)

Now that is a long password lol

[–] [email protected] 5 points 9 months ago (1 children)

Idk someone could probably brute force it in only a few trillion years, I'd make it longer if you plan to be using Twitch long-term.

[–] [email protected] 3 points 9 months ago (6 children)

You assume the person would never change the password. Someone with that long password is probably security concerned and is likely to change it after some time, even if its once in a year.

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[–] [email protected] 4 points 9 months ago (1 children)
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[–] [email protected] 9 points 9 months ago

It was doing this to me a while back. Are you using a VPN or using an ad-blocker specifically for Twitch's embedded stream ads? (e.g. TTV-LOL-Pro) The latter work by using proxies and so I think trigger the same sort of effects. Disabled it and it worked fine. It also happened on a Chromium-based browser when I tested it out.

[–] [email protected] 7 points 9 months ago

Everyone boo this service! BOOOOOOOOOOO!

[–] [email protected] 7 points 9 months ago

When I got that message I just refreshed the page and tried logging in again and it worked.

[–] [email protected] 6 points 9 months ago* (last edited 9 months ago)

As if I needed more reason to not go to Twitch. 😂

But it actually works fine for me. Firefox beta 122.0, uBlock Origin and Consent-O-Matic installed.

[–] [email protected] 6 points 9 months ago (1 children)

Does it still let you sign in? I am currently signed in and it works

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[–] [email protected] 3 points 9 months ago

I had to disable an extension to log in last time I got this message. Alternatively, force refresh the page.

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