this post was submitted on 19 Dec 2023
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I am a level 1 help desk tech at an MSP. I've been at this job for a year. I've been working in IT for 1.5 years, though.

I have my yearly review coming up and I have no idea what kind of questions to ask. I'm drawing a total blank.

I do know that I am being prepped to become a level 2 tech, but I'm not there yet.

My company is small and I can be totally open and honest with my boss.

I'm still anxious though.

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[–] [email protected] 3 points 10 months ago

If your manager is a good manager, then nothing that comes up in your review should be a surprise. Talk about a plan to get to the next level. Nothing will ever be guaranteed, but if you work together on a plan and have milestones to meet then you'll have a better chance of getting a raise and promotion. Obviously, not every review cycle can include a raise or promotion, so be reasonable.

A good review has what are called SMART goals. They should be specific, measurable, achievable, relevant, and time-based. If your manager fails to give you goals that meet that criteria, then chances are you aren't both working toward the same thing. Be open to criticism, because you probably won't be doing everything well. Make sure you're having regular one-on-ones with your manager, or whoever gauges your progress. If you're early in your career, I would recommend every week, or every two weeks at most. This way you have regular feedback. Make sure you take notes.