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If "AI" doesn't attract customers why are companies hyping it so hard? Are they just dumb or is there another factor? (lemmy.world)

submitted 3 months ago by [email protected] to c/[email protected]

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I've seen reports and studies that show products advertised as including / involving AI are off-putting to consumers. And this matches what almost every person I hear irl or online says. Regardless of whether they think that in the long-term AI will be useful, problematic or apocalyptic, nobody is impressed Spotify offering a "AI DJ" or "AI coffee machines".

I understand that AI tech companies might want to promote their own AI products if they think there's a market for them. And they might even try to create a market by hyping the possibilities of "AI". But rebranding your existing service or algorithms as being AI seems like super dumb move, obviously stupid for tech literate people and off-putting / scary for others. Have they just completely misjudged the world's enthusiasm for this buzzword? Or is there some other reason?

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[–] [email protected] 4 points 3 months ago

No, they're pretty much just dumb. In tech, this works along hype cycles where there's gotta be some new thing all the fucking time, and it cures what ails ya and is perfect for every case. This mostly involves taking any actual merits of [new tech] and blowing them way out of proportion and context, making it the best thing since sliced bread. This invariably makes people invest because hype is more important than making sense. When the cycle for that particular tech winds down into the Trough of Disillusionment, a new one shows up.