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I think overall the responses are not tone deaf and are fairly reasonable. Most mechanics shops (aside from a minor two garage shop) that I have been to throughout my metroplex over a long period of years and multiple cars have jobs that take days due to analysis, buying parts and install. Unless I call ahead and schedule a very specific task where I know just taking in a book for 3 or 4 hours will work, I'm walking to the nearest bus stop, riding my bike or calling a cab. There are maybe 6 chairs and 15+ vehicles sitting outside or in bays from my experience. The customers are typically not sitting in the lobby. I think the OPs expectations are a bit off.