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McDonalds removes AI drive-throughs after order errors (www.bbc.com)

submitted 4 months ago by [email protected] to c/[email protected]

105 comments fedilink hide all child comments

McDonald's is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars' worth of chicken nuggets.

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[–] [email protected] 52 points 4 months ago (3 children)

Should have gone with the real AI solution: Actually Indian

[–] [email protected] 14 points 4 months ago (1 children)

That's what Tim Hortons did in Canada!

[–] [email protected] 2 points 4 months ago (1 children)

Like, the drive through connects to some Indian call center?

[–] [email protected] 4 points 4 months ago

No, they hire a lot of temporary foreign workers from India.

[–] [email protected] 1 points 4 months ago

Amazon!

[–] [email protected] 1 points 4 months ago

As someone who works with a few Indians, I'm a fan. They're hard-working and reasonably easy to understand. Can't be worse than AI, in any case.