this post was submitted on 15 Jun 2024
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They could handle it through support. Remove the automated process and do an email verification check and support could manually migrate the license.
I totally understand Microsoft's desire to remove obsolete services like account transitions, but they should still have a mechanism for resurrecting old accounts if you can prove you are the original account holder.
They need more than email verification. Some privacy minded people signed up with throwaway email, but probably have other proof of ownership