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Great example/joke. A rational person would either understand that six eggs were wanted, or that six cartons of milk is an odd request and ask for confirmation that they understood the request correctly.
My problem to solve is how do I fix this? While clear instruction should be given, I can’t be there to translate every request this person receives, nor should I have to approve every action they want to take.
You claim you’ve tried and done things to assist this employee but it sounds like you are just looking for advice on justifying them being the problem.
A realist would get to the store and see they only sold eggs by the dozen and get 6 cartons of milk. 6 eggs isn't an available option so they must have been referring to the milk.
It's also possible they could have meant 6 dozen eggs.
The answer is that a more precise request gets a more precise result. If you want six eggs, clarify that it's eggs you want six of.
It can be tedious for both sidesto think about all interactions in this way, but it's much more troublesome to have to deal with the fallout of a misunderstanding.
In the OP, the message could have been "Go ahead and send out this order" and nobody would have questioned what it was that had to go out.
I’ve taken to writing my notes on a ticket at work as a thought per line. All lead with a -
-writing lines of notes
-each line is capable to be its own
-visibly separate for each thought.
Then you get people. Who try to. Do stuff like this. Where the info is hidden in a paragraph and it’s just a mess to try and process quickly.
I think you try having someone else explain it to them. Clearly you and they don't understand each other.