this post was submitted on 22 Sep 2023
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The corporate enshittification of once decent products and services continues unabated. Amazons decision to charge for UPS store returns even if the products they delivered were defective was almost enough for me to cancel Prime, but this seals the deal. When Amazon Prime commercials begin my Prime membership and most of my Amazon purchases end.
When did they make the UPS change? I made a return last week, no charge.
I had to return a DOA item last week and they imposed the charge for the first time. It depends on your specific situation though. In my case a Staples is physically closer than a UPS store, but I'm never near the Staples while I'm in the UPS store parking lot twice a week.
It wouldn't bother me if I were returning items because I changed my mind, but when I'm already inconvenienced because of crappy product quality I don't expect to be further inconvenienced so Amazon can save a buck.
I think it depends on the cost/reason of return, and where you’re returning it. Sometimes I have to pay a $1 fee to take to a UPS store but taking it to Kohl’s drop off is free.