this post was submitted on 23 Jan 2024
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Optus reveals 10 times more people affected by triple-0 failures than previously known (www.abc.net.au)
submitted 9 months ago by [email protected] to c/[email protected]
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  • In short: Optus says close to 2,700 customers tried and failed to call emergency services from their mobile phones during the November 2023 network outage.
  • This number is more than 10 times higher than what the telco previously told the Senate.
  • What’s next? Optus says it is writing to each customer individually to apologise, and the federal government is conducting a post-incident review.
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[–] [email protected] 2 points 9 months ago

This is the best summary I could come up with:

This afternoon the telco announced it had found an additional 2,468 customers who tried to make triple-0 calls from their mobiles that did not connect to emergency services on November 8.

The federal government confirmed that Optus had advised the information it previously provided to the Senate, the public and the regulator was "not accurate".

Telcos are required to conduct welfare checks on people who tried and failed to call emergency services during network outages, under regulations introduced in 2019.

"I offer my deepest apologies to all those customers who were unable to access Triple Zero services during the outage and did not receive a follow-up check from us.

Optus said it would update the Senate record and had already provided more information to the regulator, the Australian Communications and Media Authority (the ACMA).

The update comes after documents obtained by the ABC revealed that the telco, the federal government and the telecommunications regulator knew customers were having problems calling triple-0 from their mobiles for hours before the public was informed.

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