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I’m a business analyst, and a big part of my job involves working with engineers and product managers to gather detailed, in-depth information. For reasons I don’t fully understand (though I have my theories), I often find that engineers, in particular, seem oddly reluctant to share the information I need. This makes the process more challenging than I’d like. Does anyone have tips or tricks for building trust with engineers to encourage them to share information more willingly and quickly?

EDIT: Here's a summary with more details for those who requested more info: I’m working on optimizing processes related to our in-house file ingestion system, which we’ve been piecing together over time to handle tasks it wasn’t originally designed for. The system works well enough now, but it’s still very much a MacGyver setup—duct tape and dental floss holding things together. We got through crunch time with it, but now the goal is to refine and smooth everything out into a process that’s efficient, clear, and easy for everyone to follow.

Part of this involves getting all the disparate systems and communication silos talking to each other in a unified way—JIRA is going to be the hub for that. My job is to make sure that the entire pipeline—from ticket creation, to file ingestion, to processing and output—is documented thoroughly (but not pedantically) and that all teams involved understand what’s required of them and why.

Where I’m running into challenges is in gathering the nitty-gritty technical details from engineers. I need to understand how their processes work today, how they’ve solved past issues, and what they think would make things better in an ideal world. But I think there’s some hesitation because they’re worried about “incriminating” themselves or having mistakes come back to haunt them.

I’ve tried to make it clear that I’m not interested in punishing anyone for past decisions or mistakes—on the contrary, I want to learn from them to create a better process moving forward. My goal is to collaborate and make their jobs easier, not harder, but I think building trust and comfort will take more time.

If anyone has strategies for improving communication with engineers—especially around getting them to open up about technical details without fear—I am all ears.

Climate Change and Global Shipping

The article discusses how climate change is affecting global shipping and trade, particularly in two regions that are of interest to the US government: Greenland and the Panama Canal.

• Greenland: Rising temperatures have led to significant ice melt, making the area more accessible for oil and gas drilling and mineral mining. This has attracted international interest, but also raises concerns about environmental harm.
• Panama Canal: Climate change is causing droughts and rising sea levels, threatening the canal's lock system and freshwater supply. The canal authority has proposed a $1.6 billion project to secure freshwater.

The article also mentions that China and Russia are working together to develop Arctic shipping routes, and that the US government is paying more attention to climate change's impact on global shipping.

Trump's Interests

The article notes that Donald Trump wants to acquire Greenland and reclaim control of the Panama Canal, citing national security concerns. However, experts suggest that Trump's interests are also driven by climate change, which is making both regions more important for global shipping and trade.

Climate Change Consequences

The article highlights the consequences of climate change, including rising sea levels, droughts, and increased risk of environmental disasters such as oil spills. It also mentions that the Environmental Protection Agency (EPA) has promoted the use of toxic fertilizer, which has been linked to health problems.

The article discusses how Chinese companies are managing to bypass tariffs imposed by Donald Trump on goods imported into the U.S. by modifying their supply chains and production locations. It highlights the example of Kent International, a South Carolina-based bicycle company, which imports parts from China but assembles bicycles in the U.S. to avoid tariffs. The article points out that Chinese businesses have adapted their strategies to continue serving U.S. markets despite trade barriers, demonstrating their resilience and flexibility.

This is literally my first experience with Android, so I apologize for my ignorance.

cross-posted from: https://sh.itjust.works/post/28618334

She is 78 and thinks she is more tech savvy than the average person because she can check email, and use twitter and Facebook, and does a regular blog on Wordpress. She has been firmly entrenched (she thinks) in Windows since forever, but in reality she has very little understanding of how or why anything works the way it does, and has a very hard time adapting to change and remembering new ways of doing things.

She is 78 and thinks she is more tech savvy than the average person because she can check email, and use twitter and Facebook, and does a regular blog on Wordpress. She has been firmly entrenched (she thinks) in Windows since forever, but in reality she has very little understanding of how or why anything works the way it does, and has a very hard time adapting to change and remembering new ways of doing things.

cross-posted from: https://sh.itjust.works/post/28533916