"No, they're working exactly as intended."
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"No, they're working exactly as intended."
close ticket
I once had a person refuse to troubleshoot a monitor issue over the phone. 2.5 hours away. Swore to me that they hadn't messed with the monitor cables since it last worked. They had both ends of the HDMI plugged into the same monitor.
"that will be a $3,000 emergency support call. Will that be cash or check?"