this post was submitted on 18 Dec 2023
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Mortgage giant Mr. Cooper hit with cyberattack possibly affecting more than 14 million customers (abcnews.go.com)
submitted 10 months ago by [email protected] to c/[email protected]
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[–] [email protected] 4 points 10 months ago (1 children)

A Message to Mr. Cooper Customers

On October 31, 2023, our information security team identified an external threat to our network and locked down our systems while we resolved the issue. Over the following weeks, our investigation revealed that certain customer personal information had been compromised. We have been working closely with cyber security experts to determine the full extent of the impact.

We take our role as your mortgage company very seriously, and there is nothing more important to us than maintaining your trust. We truly appreciate your patience as we’ve worked through this situation.

Please take comfort knowing we are adding further security enhancements to help prevent incidents like this from happening in the future, and we are providing two years of free credit monitoring and identity protection services to any customer who would like to enroll. You will receive a letter in the mail soon with more information and next steps.

I am deeply sorry for any concern this incident may have caused. Making your homeownership journey as smooth as possible is our top priority, and we intend to make this right for you.

Sincerely,

Jay Bray

Chairman & Chief Executive Officer, Mr. Cooper Group

[–] [email protected] 10 points 10 months ago

That looks remarkably like an email I have not received.