this post was submitted on 18 Dec 2023
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Not only is this breach incredibly bad - exposing SSN, DOB, bank account numbers, address - the company slow walked reporting what was happening in real time.
The hackers were openly posting about the incompetence of Mr. Cooper's IT team, so security firms and journalists knew that Mr. Cooper was compromised even though the company stated it was 'just an outage' then they claimed it impacted 4 million users, when it turned out to over 14 million. Unreal.
I only found out from seeing it here. No email, no app notification.
I go to the site and I’m told I get two years of credit monitoring, so at least I got that going for me. It says I need to get an activation code from my mortgage account.
Guess what’s nowhere to be found in my mortgage account? Yep.
This is some bullshit of the highest order.
I got an email from them today.