this post was submitted on 13 Dec 2023
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Move to Citrix. You can even use their cloud management system to manage your on prem infrastructure. So that's an easy first workload to shift.
Citrix is garbage, I work with it daily
Maybe you're bigger than us? I run 80k virtual desktops and it's not bad. Yes, their workspace client is fiddly as hell, and the VDA upgrade is hard, but the platform itself is solid.
Just curious--where are you hosting your vms? We have a handful that use azure, but most are running on prem esxi. I'm biased because I came in to nothing being documented
On prem. We haven't done cloud yet.
My most trouble free environments are the azure ones. Servers spin up or down based on user count. It's not cheap though.
Azure backups are the shit. Need to roll back to yesterday to pull a copy of a file? Log onto azure, go to backup section. Then you download an executable and get a key. Run it on your file server, and it mounts a copy of the disk as it was at backup time. So nice and easy.
It's fiddly as hell and you need to be a wizard to actually fully know your way around it. There's so many ways to skin the cat--better hope things are documented. Their support is also beyond worthless for anything beyond buying more time with your boss for you to troubleshoot. I've put in a few tickets for odd issues, never had them resolve a single one. Half the time the client software updates fix one thing but break another two.
I much prefer a VMware horizon linked clone setup for end user VDIs, issues are usually confined to one user when they happen with those in my experience. And I can just put them on a spare, then rebuild their VM with two or three clicks to cut down on troubleshooting.
Good god what a disaster of a company. They treat their customers as over glorified testers.