this post was submitted on 11 Dec 2023
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Aussie are already headed down the toilet. They changed his they billed me without asking and then denied it for 6 months. TIO complaint ensued where my desired outcome was an apology and that they would notify others before changing billing parameters.
TIO eventually left it with Aussie to sort and they refused to help.
It was an unusual situation, their change to least cost routing incurred transaction fees on my (very) small business account, which lead to issues with my subscription accounting package on a basic plan that had limited line items it could reconcile (about 10 per month I think).
It's a specifically shitty situation, but my setup at the time was reasonable given my circumstances.
Had Aussie told me they were switching I could have changed to direct debit, but remember, it took 6 months to figure out it was them while they denied it the whole time.
I do tech support on an occasional basis when I'm well, and even dismissing my past history with Aussie I still find them going down hill with regards to inflated pricing and slowing support.
Their support is still above average, but at the prices they're adding it bloody should be.
I'm a bit lost sorry :/ Least cost routing for phonecalls? Or did you peer through them?
It's a feature for payment processing. Aussie began using it about 5 or so years ago.
I have nothing against it generally.
But what it did do is switch my payments from Visa debit to a type of cardless EFTPOS cash out type transaction that incurred a fee with my backward bank.
Had I known they intended to change how they charge I'd have taken the card off file with them and used another method.
Their support has some absolute dumbarses. I had fun and games when they somehow tangled my personal home account with me being an authorised rep on the client services that my workplace provided. Still no idea how the fuck they managed that. The only point of intersection is my name.
Yeah that sounds like modern Aussie.
They're trading on the reputation they had years ago. So many people blindly recommend them it's concerning.