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Discord is on a quest to become a better messaging app (www.theverge.com)

submitted 11 months ago by [email protected] to c/[email protected]

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[–] [email protected] -3 points 11 months ago* (last edited 11 months ago) (2 children)

Honest question: is there a centralized alternative? Like “here, install this or use this SaaS, it enables your community to chat, discuss in forums, and allows you to manage a FAQ/KB from the content from the chat and forums”

EDIT: don’t get why the downvotes. It’s a question, not a statement.

[–] [email protected] 1 points 11 months ago

Good point, and I think there isn't a one stop shop. But I think chat is overrated in this, it might be an addition. But having information that is not search indexed limits access and thus usability for the broader community. Also discord sucks for KB and FAQ in terms of formatting and setup (usually you see locked chat channels for that containing links to external sources. And the community discussions usually end up with multiple simultaneous discussions that get drowned out by new discussions in the same thread.

I think discord has a role. But it is not a good solution by any means. Lemmy, reddit, even the steam forums seem better.

[–] [email protected] 1 points 11 months ago (1 children)

We call them websites.

[–] [email protected] -3 points 11 months ago (1 children)

Oh, you don’t know what SaaS stands by?

[–] [email protected] 1 points 11 months ago* (last edited 11 months ago) (1 children)

I do, it's exactly what a website hosting is. We got hundreds of frameworks to do all those things that don't include signing your soul with blood to a cartoonishly evil corp or billionaire. Paying with privacy is not mandatory.

[–] [email protected] -3 points 11 months ago

Good! Now that you know, can you answer my question and tell me an alternative?