this post was submitted on 29 Nov 2023
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The autodialer "knows" that the overwhelming majority of people will not answer. It is trying to keep all the human attendants as busy as possible. If it sees that two attendants are available to answer calls, it doesn't place two calls; it places 20, or maybe 200 calls simultaneously, and transfers the first two answered calls to the humans. After that, it doesn't have another human available to receive a call, so it just hangs up on any of the other 18 or 198 people who also answered.
It is better for the scammers to hang up on a dozen people than to have one of their workers unengaged.