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Why is everything in consumer / American life so fucking shitty now - and companies literally just say 'oh bc profit margins' and we're now expected to swallow that and sympathize? (lemmy.world)

submitted 11 months ago* (last edited 11 months ago) by [email protected] to c/[email protected]

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like I went to taco bell and they didn't even have napkins out. they had the other stuff just no napkins, I assume because some fucking ghoul noticed people liked taking them for their cars so now we just don't get napkins! so they can save $100 per quarter rather than provide the barest minimum quality of life features.

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[–] [email protected] 2 points 11 months ago* (last edited 11 months ago)

I think that's two different things. Billionaires can and do get continuously richer also when there are napkins in a restaurant to satisfy customers.

Actually, satisfied customers are return customers, which every businessman knows are the best customers. Amazon certainly knows that. The reason why Amazon is so succesful is because they focus intensely on customer satisfaction. They're fucking their employers, yes, but they wouldn't need to. They just do because the regulations allow for it.