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Why is everything in consumer / American life so fucking shitty now - and companies literally just say 'oh bc profit margins' and we're now expected to swallow that and sympathize? (lemmy.world)

submitted 1 year ago* (last edited 1 year ago) by [email protected] to c/[email protected]

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like I went to taco bell and they didn't even have napkins out. they had the other stuff just no napkins, I assume because some fucking ghoul noticed people liked taking them for their cars so now we just don't get napkins! so they can save $100 per quarter rather than provide the barest minimum quality of life features.

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[–] [email protected] 2 points 1 year ago (1 children)

Isn't that because at the root of greed is the inability to be satisfied? Why don't billionaires, when they have literally money beyond avarice, more than they could possibly spend in a thousand lifetimes, just say "nope, I don't need any more, everything else I earn can go to charity"?

But they don't. They get richer. And despite the public image of them, they'll still try and screw the regular workers out of as many toilet breaks as they can get away with in order to maximise how much they earn.

It's almost beyond evil.

[–] [email protected] 2 points 1 year ago* (last edited 1 year ago)

I think that's two different things. Billionaires can and do get continuously richer also when there are napkins in a restaurant to satisfy customers.

Actually, satisfied customers are return customers, which every businessman knows are the best customers. Amazon certainly knows that. The reason why Amazon is so succesful is because they focus intensely on customer satisfaction. They're fucking their employers, yes, but they wouldn't need to. They just do because the regulations allow for it.