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Super fund took more than 500 days to approve death benefit for grieving widow, Asic says
(www.theguardian.com)
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Did they had to pay interests or penalties? I work in insurance in Brazil, and here the insurance company has to pay 30 days after it received the documentation for the claim, if they don't pay they have to pay 1% interest rate monthly and monetary correction (inflation). Sometimes we just pay even suspecting fraud because the risk of losing a long judicial process is not worth.