Enshittification

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What is enshittification?

The phenomenon of online platforms gradually degrading the quality of their services, often by promoting advertisements and sponsored content, in order to increase profits. (Cory Doctorow, 2022, extracted from Wikitionary) source

The lifecycle of Big Internet

We discuss how predatory big tech platforms live and die by luring people in and then decaying for profit.

Embrace, extend and extinguish

We also discuss how naturally open technologies like the Fediverse can be susceptible to corporate takeovers, rugpulls and subsequent enshittification.

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"I asked them to delete my data, they said 'Install our app'" (lemmy.world)

submitted 3 weeks ago* (last edited 3 weeks ago) by [email protected] to c/[email protected]

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cross-posted from: https://lemmy.world/post/7204240

A few days ago I sent a GDPR request to some company to delete my personal data. They said to install their app and send a ticket from the app. The email was sent from the email address to which the account is registered. Is this even legal?

"Good day,

Thank you for contacting us regarding the deletion of your account.

Please contact us in the application to delete your account and verify your information.

If you have any further questions, we are at your disposal."

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[–] [email protected] 7 points 3 weeks ago

The people answering your requests are usually not the ones making the anti-consumer policies and they don't deserve abuse. Sending unsolicited porn material is abuse.
Please remember that customer service is often a shit job with a shit pay that people do because they need a job to afford rent and food and don't vent your frustration on them.