this post was submitted on 01 Feb 2025
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On the one hand, sure, oracle rep could have handled it better
But on the other hand...
The TOS do say you are only eligible to sign up once
Now, on the not telling you the reason why the shutoff happened, it's totally logical. No company will let you know what was the TOS violation to help you or others to avoid future detection and commit fraud. Anyone on IT knows this.
Not saying the guy did it, but apparently Oracle believes they did. It's the same as Google. One simple fuck up on an add in adwords and your account is screwed for life. Could be for the most innocuous of things, like a flag raised by usage patterns, or going to the extremes, a possible compromised instance got nuked preemptively
In any case always remember that the resources occupied in a free instance may and will be freed up when needed without warning.
And if stuff is THAT IMPORTANT, always go on prem , with at least two different providers for cloud services and backup
Also, read the terms of service. It's not that hard