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Just had the following conversation with DHL's customer service AI. (lemmy.world)

submitted 2 days ago by [email protected] to c/[email protected]

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[–] [email protected] 20 points 2 days ago (1 children)

If the live support has limited hours, you’d think the AI would know that and not offer it.

If there was a hold time before a human was available, you’d think the AI would know that and offer email as an alternative to holding.

[–] [email protected] 11 points 2 days ago (1 children)

I got through finally. Turned out they had humans at 6 am Arizona time.

Turns out the email saying it was on hold and the big red line saying it was on hold don't actually mean it was on hold. This is what "Evelyn" told me:

Package is on hold awaiting for the next movement for the driver to collect and deliver it and the system shows the item will be delivered today, Is there anything else I may help you with?

Why the fuck did you notify me of that?!

[–] [email protected] 6 points 2 days ago

Just be glad they don't send you a "your package is on hold" email every Planck-length moment.