this post was submitted on 28 Nov 2024
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What's dumb is that Sirius will continue doing that indefinitely, but you have to play the game and call to cancel, then go do the whole song and dance. So I didn't even activate the free shit that came with the car. I don't want to play that game. I would pay the lower rate indefinitely if they just charged that, but I'm not going to play games.
Yeah. A/B tests have no way to prove the value of customer loyalty to a fair deal, so nobody knows how to implement it anymore.
There's historic evidence - Coca Cola was infamously still 5¢ long after everything else went up in price, and it worked out.
But everyone is obsessed with "engagement" right now.