this post was submitted on 26 Oct 2023
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[–] [email protected] 93 points 1 year ago (4 children)

"With the 'plenty of feedback' the company received following the leak, Sievert said that T-Mobile has learned that this 'particular test sell isn't something that our customers are going to love.'"

Who the fuck "loves" paying more for the same service? Why isn't that painfully obvious? How can I get a job making such braindead decisions for ridiculous amounts of money?

[–] [email protected] 43 points 1 year ago (1 children)

Service corporation strategy in 2023:

  1. Plan a change that's obviously bad for customers but good for profit

  2. Hope no one notices

  3. When people notice, try to spin it as a positive

  4. If 3 fails, determine if enough people would leave to care

  5. If you'll lose money, walk it back and act like you're acting in the interest of your customers by canceling the change that only the company wanted in the first place

4 and 5 are optional if you're actually a monopoly.

[–] [email protected] 17 points 1 year ago* (last edited 1 year ago) (1 children)
  1. Wait until the news cycle rolls over and implement a similar plan anyway.
[–] [email protected] 1 points 1 year ago

Then I will just subscribe to a different news source that does report on T-Mobile

[–] [email protected] 30 points 1 year ago (1 children)

Step one: be wealthy and have wealthy friends.

[–] [email protected] 32 points 1 year ago (1 children)
[–] [email protected] 7 points 1 year ago

Step three: Fascism.

[–] [email protected] 22 points 1 year ago (1 children)

But didn't you hear? It's not a price increase! It's just a switch to a different plan that gives you the same service and incidentally happens to cost more. Totally different!

[–] [email protected] 4 points 1 year ago

I mean to be fair the plan I would have been migrated to does include more, like Netflix. I just don't want those extras and it wouldn't be worth it regardless.

[–] [email protected] 2 points 1 year ago

Go into PR. You just need to be fine having feces pouring out of your mouth 24/7 as you lie, then try to cover it up to minimize the damage, but because every company is doing it it's "normal" and a "critical business function".

Appalling.