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Company disables AI after bot starts swearing at customer (nypost.com)

submitted 3 months ago by [email protected] to c/[email protected]

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A European delivery company had to disable its AI chatbot after it started swearing at a customer and admitting it was the “worse delivery firm in the world.”

Dynamic Parcel Distribution (DPD) had to turn off its AI chatbot feature after disgruntled UK customer Ashley Beauchamp managed to get it to swear at him and write a disparaging poem.

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[–] [email protected] 1 points 3 months ago

Fair, that sounds like my experience with yodel and hermes, but I also haven't had much from DPD. They all leave a lot to be desired in the service dept. The only company I have nothing negative to say against so far are Delivered Exactly.