Privacy

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A place to discuss privacy and freedom in the digital world.

Privacy has become a very important issue in modern society, with companies and governments constantly abusing their power, more and more people are waking up to the importance of digital privacy.

In this community everyone is welcome to post links and discuss topics related to privacy.

Some Rules

Posting a link to a website containing tracking isn't great, if contents of the website are behind a paywall maybe copy them into the post
Don't promote proprietary software
Try to keep things on topic
If you have a question, please try searching for previous discussions, maybe it has already been answered
Reposts are fine, but should have at least a couple of weeks in between so that the post can reach a new audience
Be nice :)

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I asked them to delete my data, they said "Install our app" (lemmy.world)

submitted 1 year ago by [email protected] to c/[email protected]

123 comments fedilink hide all child comments

A few days ago I sent a GDPR request to some company to delete my personal data. They said to install their app and send a ticket from the app. The email was sent from the email address to which the account is registered. Is this even legal?

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[–] [email protected] 76 points 1 year ago (1 children)

Being friendly doesn't negate the fact that they are out of compliance with the law. Even sending a second email to insist they delete your data is an undue burden.

[–] [email protected] 9 points 1 year ago (1 children)

You're right, but sometimes a bit of undue courtesy repays in dividends. Not every minor infraction is nefarious and not every minor infraction deserves reporting. A simple courteous reminder of their obligations may save both parties some undue hassle.

I can imagine this company doing this to ensure only authenticated users can have their data removed. There are other ways...but this was probably what they considered reasonable and painless for all, admittedly they (wrongly) didn't consider the audience of this community in that decision.

[–] [email protected] 17 points 1 year ago (2 children)

A simple courteous reminder of their obligations may save both parties some undue hassle.

Actually, the customer is already getting undue hassle, while the company is just breaking the law. Why can't we just expect better?

[–] [email protected] 1 points 1 year ago

Remember that you're talking to some poorly paid person that has to deal with unhappy people all day and probably doesn't even agree with these policies. This is no different than being in a restaurant - don't be rude to service people. Be polite, but firm. You can express that you're unhappy and that this isn't acceptable in a way that doesn't come off as berating some first level service drone.