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Company disables AI after bot starts swearing at customer (nypost.com)

submitted 2 months ago by [email protected] to c/[email protected]

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A European delivery company had to disable its AI chatbot after it started swearing at a customer and admitting it was the “worse delivery firm in the world.”

Dynamic Parcel Distribution (DPD) had to turn off its AI chatbot feature after disgruntled UK customer Ashley Beauchamp managed to get it to swear at him and write a disparaging poem.

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[–] [email protected] 7 points 2 months ago (1 children)

Bever had problems with DPD. Hermes, UPS and GLS though…

[–] [email protected] 4 points 2 months ago

Yeah, they’re actually pretty decent and their app is good for tracking.