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Company disables AI after bot starts swearing at customer (nypost.com)

submitted 1 month ago by [email protected] to c/[email protected]

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A European delivery company had to disable its AI chatbot after it started swearing at a customer and admitting it was the “worse delivery firm in the world.”

Dynamic Parcel Distribution (DPD) had to turn off its AI chatbot feature after disgruntled UK customer Ashley Beauchamp managed to get it to swear at him and write a disparaging poem.

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[–] [email protected] 21 points 1 month ago (2 children)

The AI models can only hallucinate around what humanity wrote about DPD as a company. That gives you a glimpse about what humananity did write about them.

[–] [email protected] 8 points 1 month ago

Not necessarily. It can add in other things, but if the model is trained well it will be mostly DPD related things. Maybe it appeared on the page but was unrelated. Or a sequence of words leads to another unrelated sequence, but they appear frequently in the training data.

[–] [email protected] 6 points 1 month ago (1 children)

DPD is actually one of the best UK delivery companies in my experience.

It’s Evri/Hermes who are dogshit.

[–] [email protected] 1 points 1 month ago

Nice, in Sauerkrautland they aren't that great unfortunately...