I bought a domain from them about 3 months ago (luckily for one year). I decided to choose them because there were good references regarding privacy. So I started to point my self-hosted services (with proper certications and stuff) which were solely used by myself and my family, to the domain and subdomains. So far, so good.
Suddenly, my domains stopped working. I went to the admin dashboard and tried to click on "Manage," but the button wasn't working. I checked the button code, and it was labeled as "disabled." So I contacted support, and I won’t provide much more explanation; I will just paste their response.
Domains not working
open - created 15 hours ago
Whats going on with my domain and its subdomains ? i cant even access to manage them anymore, why?
Replies:
[Reply #1] from Njalla - 13 hours ago
Your account is suspended.
[Reply #2] from you - 8 hours ago
May i have a reason ? What kind of answer is that? If i cant use the service i want my money back
[Reply #3] from Njalla - an hour ago
We don't refund services, and your domain has been suspended for violating our terms of service, for among other things, being flagged as malicious by various browsers.
[Reply #4] from you - now
What terms did I violate and how? Do you have evidence? You are not even providing a notification, nor a reason, nor any evidence. And you just go ahead and suspend my domain??? What kind of service are you providing? Are you self-hosting the servers? For the record, I was just self-hosting my own services and was doing nothing wrong. I don't even understand why this is happening. And if you can't give me a clear reason, I will go ahead and spread everywhere what you did, including the fact that you are not even refunding me.
Edit: adding their “profesional” response. I assumed they just stole my money and my domain. I’m not able to even enter to manage my domain. They just disabled the button … wtf
[Reply #5] from Njalla - 3 hours ago
Why was your domain flagged by security vendors as malicious?
If you were just selfhosting services for you and your family, would really browsers be flagging your site?
Yes.
I made the mistake of naming my emby instance https://emby.example.com
On emby, if you don't have a session cookie, it opens on an authentication page.
I've had Google label it as a mitm attack and get labeled malware three times. It gets fixed in a day or two upon review, but all major browsers block it during that time.
I have the vague idea it was because I named one of subdomains “linkding” , the bookmarks app, because was one of the last things I was doing on my services.
Just out of curiosity, was your services pointing out to the public Internet? If yes, wouldn't it be better to use a vpn?
Yeah I would not be exposing stuff like Linkding to the public internet unless I really wanted to spend the time to isolate the server and networking, and really make sure it's locked down.
Yep from my side I was too exposed. I didn’t thought having just some family services and access just by us would end up like this. Also I was doing so for a very short period, before I was using vpn. Seems more, delicate than I though