this post was submitted on 01 Oct 2024
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Clearly that's what a human driver would do, but I guess those Rider Support Agents work for free, so why not fire the driver? /s
And then when you have an emergency the response is along the lines of:
“Thank you for requesting to speak with a rider support agent. All agents are currently busy assisting other Waymo customers, but the next available agent will assist you as soon as possible. There are currently 32 other customers in front of you. Thank you for your patience.”
True. The instant response that exists now is only because this is a pilot program and they want to prove that it works. Once it's normalized they will lay off most of the rider support and fuck you if you have to wait on the line.
I think the idea here is more that there's one rider support agent per like 100 riders at any time vs one driver per rider