this post was submitted on 17 Oct 2023
738 points (98.8% liked)
Technology
59152 readers
2212 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Perhaps for chapter consumer products, but starting a car company that produces normal mass produced cars is not really done overnight. And Tesla produces the most shite cars of all of them only really disrupting by cutting out customer service at this point.
You're probably referring to that study showing Tesla with 250 problems-on-delivery per 100 cars... I don't own a Tesla or know anyone who does, but it's worth noting the vast, vast majority of those problems are cosmetic, and fixed before the car leaves the customer service facility. If you see the graphic for that study, there are some pretty huge names way down on the list just above Tesla - and those are not mostly cosmetic issues.
No it was in Norway. Tesla sold 21303 new cars in Norway in 2022. Total new car sales for Norway in 2022 was 174329. Tesla Model Y is the most sold new car in Norway and Tesla is the largest brand. Totally electric cars is 79.3% of all new cars (Norway has pretty generous tax incentives on electric cars making even high end Teslas pretty cheap)
83 out of 168 cases that ended up in "consumer court" (that is they have not been resolved without mediation) was Tesla. These cases are mostly not cosmetic but more serious issues that has not been resolved.
Edit: you can argue that with more sold cars they get more complaints. But Tesla has approximately 12 % of the market but 49% of the cases so they are over represented in Norway at least
It might be it's because of Teslas business model. They protract the cases, and gamle on it not going to mediation. (Customer gives up) and that the US head office is required to evaluate the case, rather than the local or national dealer. In either case I don't want shite US late stage capitalist business practices in Norway so Tesla can fuck right off.
Careful, now... We're not allowed to say that a higher percent of bad things are the fault of a tiny percent of the total group of actors, even if the data is objectively true! 😉