548
Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech
(www.businessinsider.com)
this post was submitted on 14 Oct 2023
548 points (97.7% liked)
Technology
58155 readers
3565 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Fucking Kroger's (grocery store in the US) self checkouts yell at you if you have more than like 6 to 8 items, so you have to wave down an employee to continue scanning.
Then it complains for more than 15 and you have to wait for the employee again.
What's the point? How often do people go to a grocery store to get less than 15 things? It's just frustrating.
They also have random items that will ALLWAYS trigger the "You need to get an employee" alarm.
Like goddamn, I just want some fucking oatmilk.
Bitch! You aren't old enough for that oatmilk!!!
That has to be a location specific thing, because I've gone to dozens of different Krogers and I've never had that issue with the self checkouts. The worst that happens to me is the scales will get twitchy sometimes and think I doubled up on something, and won't let me continue scanning till an employee resets it. But even that's a pretty rare occurrence.
They've just recently replaced all their self checkout stations with new ones that do that, so maybe the ones near you are still the old ones.
They actually just installed a bunch of new stations in the Kroger closest to me, so I'm reasonably certain they aren't old. The ones they installed don't do what you're talking about though.
I've only seen that pop up when I go to pay. Never when just scanning. What's weird is it's not consistent, even at the store I frequent. Sometimes I get it and sometimes I don't. Last time they had canned soup on sale I bought like 30 and didn't get any messages.