I get what you're saying. I rented from a large organization in my former city (they own something like 60 or 70% of the highrise rental buildings in the city), and we had an excellent experience with few exceptions; but our esperience was largely due to our superintendents. They were always prompt, punctual, and attentive to anything that needed attention. That was their job, and bluntly, they did it well.

I've heard stories from other people who have rented from the same company but for different properties who have had dramatically different experiences. The difference came down to who was managing the property, not who owned it. The corporation that owned it just pushed all the responsibility onto the super, and collected their money every month, not giving a shit about anything. We were good tenants and paid promptly every month without fail, so we never had an issue. The super also did me some really big favors while we were in the process of vacating the premise. We got out on time, but barely. I called in a handful of favors to get it done, but it got done. The super was being pressured by the corp who owned the building to get us out before a specific date/time (IIRC, 5PM on the friday before the last day of the month) - however, legally, we technically had posession of the unit until 11:59 PM (23:59) on the last day of the month, because that's what we paid for.

There was some discussion on this and the super got involved, and examined the situation (we were on good terms due to our history and repoire), and knew that the companies expectations of us being out by friday at 5 wasn't going to happen. They basically ran interference to ensure we had whatever time we needed, within the confines of the law, to get the job done, and wrap up as expected. At the end of the day, we were all happy with the outcome (both the landlord and myself and SO).... though, I believe they're no longer the superintendents there, and I'm not sure if that's related or not.

Simply put, they're little more than employees. The company wants what they want, and the corporation that owns the building is a cold unfeeling bastard who can only be diciplined by major legal action (which bluntly, most people who need to rent, can't afford to go against the legal firm that the corporation literally owns).

to give some context, I work I.T. and had occasion to work for their corporate HQ (my employer got some contract work), when the moved to a new building. Through that, I got some serious insight into the company, and they have entire floors set up for legal, property management, and even a fucking bank. This corporation is their own bank, legal team, and everything. it's staggering to think how large they need to be before simply buying a bank and a law firm is cheaper than hiring an independent company to handle that. It's mind boggling.

If they were to go out of business tomorrow, I wouldn't mind though. I attribute 100% of the positives of that experience to the superintendents we had. I would have liked for them to own the building far more than that heartless corporation.