this post was submitted on 10 Jul 2024
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Most consumers hate the idea of AI-generated customer service (www.techspot.com)
submitted 4 months ago by [email protected] to c/[email protected]
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[–] [email protected] 1 points 4 months ago

I don't think customer support can be resolved by free market forces. If someone has purchased the product, has a problem, and is trying to contact support to resolve the problem, they're a bit too far gone on the model of free consumer choice, and that instance won't affect the free market.

I feel like we need legislation that, when a customer has a problem, they must be able to contact the company for a refund or resolution, AND, communication with an "AI" does not count as that communication.