this post was submitted on 07 Oct 2023
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342
Business owner 'hires' ChatGPT for customer service, then fires the humans (nationalpost.com)
submitted 1 year ago by [email protected] to c/[email protected]
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[โ€“] [email protected] 17 points 1 year ago (1 children)

I'm interested in if the AI agent has the power to disseminate refunds or at least return authorizations.

One of the things fascinating to me is that some of the problems humans are bad at handling (such as social engineering) AI tends to be even worse at.

[โ€“] [email protected] 2 points 1 year ago

I mean, if you go to your credit card provider with a copy of the log with their rep, and the rep says "i authorize a refund", you can atleast make the argument.

Any company scummy enough to trust an AI for this wouldnt give it the authority, though