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McDonalds removes AI drive-throughs after order errors (www.bbc.com)

submitted 4 months ago by [email protected] to c/[email protected]

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McDonald's is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars' worth of chicken nuggets.

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[–] [email protected] 1 points 4 months ago (1 children)

It's because everyone is trying to use generic models for every task which is obviously terrible. If you create a custom, naroscope model, you can do some surprising things. But that takes knowledgeable employees, time, and money, none of which companies want to do. Train ann llm exclusively on recordings of drive-thru interactions and it would probably end up being quite good at it.

I mean it wouldn't hurt to also use some microphones that don't sound worse than Dollar Store Windows 98 white beige desktop microphone but that's a different conversation

[–] [email protected] 1 points 4 months ago

You don't need or benefit from an LLM.

You just need voice recognition that works properly.