The future is now old man!
this post was submitted on 22 Apr 2024
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yeah kinda like every doctor office or credit card company we ever call. Imagine if everyone who called us had to go through all these hoops.
Hello thank you for calling [insert your name here]. Please listen closely as our menu options have changed. For questions, press 1. For a one-sided conversation, press 2. To leave a sarcastic jab, press 3. To leave a message with our secretary, press 4. To speak directly with [name], please catch me in person most likely wherever you met me or saw me last. Thank you. Goodbye.
'Are you aware that our website now has an AI assistant who can handle all of your requests? Just visit www.leavemealone.co.uk for information, rewards and to manage your account. Have a nice day!...'
"Thank you for calling [Person Name]. We are experiencing a high volume of calls at the moment, and all of our customer service representatives are currently assisting other customers. We apologize for the inconvenience and appreciate your patience."
90% of the time whenever you get one of those menus, you can just press 0 to get a real person on the line.
Yeah. I even did that yesterday.
There must be a way for us to implement an IVR right? Just forward our calls somewhere first?
On pixel phones the Android assistant can filter calls for you
It's surprising when people follow the machine's instructions and state who they are and why they are calling. It's not a menu system, but it gets maybe the best 30% of the effect