this post was submitted on 23 Sep 2023
1929 points (98.8% liked)
Technology
59575 readers
3219 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
All I can say it's the fault of marketing and the statement of "we want more information from our users, but we don't know exactly know what information to collect, so we collect everything possible in hopes to see some connection and predict what the user wants". I wish companies would actually ask the user what they want. Do users want to use their phone? Cool, make a nfc enabled card that can be added to the phone's wallets, and give users a portal to manage their funds if needed, no more app needed.
Problem with that is that most users have no idea what they want. And user wishes often enough don't line up with user needs.
Users know what they need to accomplish a task just fine, they might not know how to best implement it, but they do know.