this post was submitted on 06 Apr 2024
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Every day I'm thankful for having found a job where in such a case I can just send out a pre-imaged replacement pc from the pile and have them send the old one back.
I would like to. Sadly there are programs on it that can be reinstalled and configured by the respeonsible 3rd party but are still annoying.
The best: No other pc has trouble applying the damn gpo.
Even the DNS resolutiom seems to work on this shit thing... :|
I'd do a
gpupdate /forceon the client and look at the event viewer afterwards. If that doesn't turn up anything helpful, reinstalling is the most economical option.I have tried to narrow down the cause of the issue. Since I wasn't successful I ultimately escalated the ticket to my colleague and communicated to the client that if they can't narrow it down either, we will ultimately have to do that.
Not a pretty way to resolve the issue but sometimes it is like it is :/
My ultimate goal with every ticket is to not just close the problem but to resolve the root cause for the long term. But that (sadly) clashes with the amount of resources a client is willing to spent.
Solve the issue within 5min that arises every 10 days or so or solve the issue with 2 hours spent on troubleshooting and eliminating the issue