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Air Canada must pay damages after chatbot lies to grieving passenger about discount | Airline tried arguing virtual assistant was solely responsible for its own actions (www.theregister.com)

submitted 8 months ago by [email protected] to c/[email protected]

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Air Canada must pay damages after chatbot lies to grieving passenger about discount | Airline tried arguing virtual assistant was solely responsible for its own actions::Airline tried arguing virtual assistant was solely responsible for its own actions

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[–] [email protected] 1 points 8 months ago

Haha, it really did seem like that.

What you say is reasonable, but that goes beyond a simple "non-human" system, as it can also happen with human beings (e.g. social engineering; didn't an individual sent 25 million dollars to a scammer a couple of weeks ago?)

So, should a company honor an absurd offer? Probably not. But the whole pain they get from irate customers will be well-deserved, as it's their fault for having a flawed solution to a problem that can be solved more effectively: a human operator, or a very good web site search bar.