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[Video, The Verge] Hear how the best ANC headphones handle real world and lab tests
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I have a pair of Sony headphones over the ear with noise cancelling and I hate them. The wind is picked up and added to the sound when outside. Also any hoodie touching them will add extra noise. In the house they barely cover my AC unit hum, let alone voices. I got some AirPod Pro (in the ear) and they’re incredible compared. I worked for a whole day with them on and was surprised that the window AC was actually on 5 ft away from me. The sound transparency option is also great. Feels like I’m not wearing headphones at all and still hear music naturally as if it was playing in front of me.
Return them under warranty, because your experience does not match how the product works. Flat out. I've had Sony since the gen 3 and I use them while mowing my lawn, snow blowing, snow boarding, business meetings, etc. They work flawlessly in all of those environments and significantly decrease the noise I hear from a riding mower.
Also, watch out for condensation killing those air pods.
Sounds like you have it in Ambient Sound mode. I have a pair of WH-1000XM3 and even though ANC is not perfect, it certainly doesn’t add wind or hoodie rubbing noises.