this post was submitted on 02 Feb 2024
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Does zoom do a ton more than the meeting app since they have 7500 employees?
VOIP and call center call management systems.
Oh yeah! They're constantly adding new features. Latest I've noticed and used is their AI Companion.
Tried it out with one of our managers. We shot the shit for 45-miuntes, got the transcript an hour later.
I was more than a little stunned. It caught all the highlights, mostly ignored the bullshitting talk, and provided a great summation of our meeting. I wouldn't expect a human to have done such a good job. It was kinda eerie.
And like KazuyaDarklight noted, Zoom is our complete phone system. We're not big enough for the call center options, but the integrations are there.
Even with just video conference software you need a lot of employees for the quality zoom has. It handles audio and video very well even in unstable networks. Their backgrounds and blurring has also massively improved in the last couple years.
No not really, even with a couple of hundred employees it would be a lot for that.